Good Things Do Not Always Come to Those Who Wait: Why Speed Matters

(2 Minute Read)

We know it: It’s not just a saying--Time really is money… Especially when IT problems start to hinder your law firm's productivity or worse challenge those important deadlines. At VIKING, we have heard that some firms are left waiting for hours… or even days for IT support. Is this you? How can you expect to stay in business that way, let alone be competitive? To us, that is unacceptable.

Support: It’s Not Just for Pantyhose….

You can always make more money, but you cannot buy more time. This is why we have a response time of 15 minutes or less built into every contract. It doesn’t mean the issue will be resolved in that time, but we can confidently get you closer to a resolution. With VIKING, you can stop wasting time dealing with tech problems and get back to running a successful law firm. As mentioned in our previous post, technology should be a supportive tool and nearly invisible, sort of like great shapeware-- because you don’t want your lines to show, and you definitely don’t want to be caught with your pants down.

Why Does My Provider Take So Long to Respond to my Team?

Great Question. While it could be any number of things, we’ve been doing this a long time, and two reasons seem to stand out for us as a pattern. The first, is that oftentimes other companies just can’t scale to your team. They simply may not be the right size or skill level to meet your firm’s needs. This lack of awareness causes huge delays in responses to your team and utterly crashes your bottom line. As if that isn’t bad enough, what can happen next is our least favorite knot to untie…Managing partners or COOs, in their frustration, but in a valiant effort to solve the problem, decide to hire an in-house IT person. Why is that a catastrophe? Read about that right here.

The second thread in this pattern is: Aside from scope and competence, there may be a philosophical disconnect between your needs, and what the other company is willing to provide (read: customer service). That is legalese for: They just might not give a sh*t. It’s horrible to say out loud, but it’s truth, and we all know it. Personalized, White Glove service, where people actually know your name is not something we associate anymore with the 21st century. It’s also why at VIKING we separate ourselves from other providers by connecting those dots.

Partnering with a VIKING: We are more than just IT support. We are your partners in success. Our team works closely with you to understand your unique IT needs and develop tailored solutions that align with your firm's goals. Stop waiting around for answers to the problems you have right now. Take a deep breath, close all your tabs, restart your computer, and call us at VIKING… we’ll take care of the rest.